Call quality issue Sophos SG

Customer was having a problem with calls initiated with teams and skype desktop application.
The problem was specific to the audio and in only one way. Incoming audio was fine.
I did not found some interesting logs in the Sophos, but I found some threads speaking of this.

https://community.sophos.com/utm-firewall/f/network-protection-firewall-nat-qos-ips/121696/call-quality-issues-with-teams

Solution was to add an IPS exception to avoid RTP drop due to high number of udp packets :

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Author: Kévin SAS

Hello, I'm Kévin SAS, an experienced Network and Security Engineer based in France. Over the years, I have had the privilege of working with a diverse range of clients, providing expert solutions in areas such as Wireless, LAN, Datacenter, and VoIP. I have hands-on experience with leading brands like Cisco, HPE, Aruba, Palo Alto, and many others. Having previously worked for a reputable service provider, I now find myself in a dynamic role as part of an integrator team, where I continuously expand my knowledge and skills. This blog serves as a repository of technical notes and insights that I am enthusiastic about sharing with fellow professionals and enthusiasts.

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